Frequently Asked Questions
Everything you need to know about your OmySalon experience.
What is the typical shipping timeframe for furniture items?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though larger salon stations or chairs may require freight shipping with a longer lead time.
Do you offer a warranty on salon equipment?
Yes, we provide a 1-year limited warranty on all major salon equipment, including hydraulic pumps and electronic components, covering manufacturing defects from the date of purchase.
What is your return policy for home and salon decor?
We offer a 30-day return window for unused items in their original packaging. Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.
Are your salon chairs easy to assemble?
Every OmySalon product comes with a detailed instruction manual and all necessary hardware. Most of our chairs and carts can be fully assembled in under 20 minutes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay to help you furnish your space now and pay later.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress in real-time.